SHIPPING

SHIPPING OUTSIDE OF SPAIN WITH DHL MEDINAPIEL INTERNACIONAL

France, Germany, Switzerland, Belgium, Luxembourg, United Kingdom, Netherlands (Holland), Italy, Denmark, Greece, Ireland. Shipping cost 19,90 € 

Delivery times (24/48 h.weekends and Holidays not included)

SHIPPING OUTSIDE OF SPAIN WITH SEUR-Dpd group

Shipments outside of Spain will be held with Seur. The cost of shipments outside Spain:

Package tracking so you can follow at all times where you are is provided to the customer. You can consult the https://www.seur.com/seguimiento-online.do

EXCHANGES AND RETURNS

HOW CAN I CHANGE OR RETURN A PRODUCT?

ALL RETURN SHIPMENTS WILL BE AT THE EXPENSE OF THE CUSTOMER

CHANGES

We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. The return merchandise must always be paid by the customer

If the requested shoe number is not appropriate and you need to change the number for a larger or smaller shoe, or you do not like it, you have a period of 30 calendar days from the date of purchase to make the change.

You have to return us the product with its original packaging, the shipping cost of return us is paid by the customer, indicating the new number that needs to proceed with its replacement.

If there is no stock at that time of that item, the customer will be notified to choose another product or the amount will be immediately returned by the same system for which the payment was made without the shipping cost to your address.

The address to return or exchange a product is:

MDP S.L.
Avda. Bilbao, 27-29.
09500 Medina de Pomar (Burgos)

RETURNS

Unwanted product: If the product is in perfect condition and the customer wants to return the product because he does not like it, the costs of the return to our facilities will be borne by the customer. For returns has a deadline of 30 calendar days from date of purchase.

Points to consider when changing / returning an item

1. Whether for change or return, correctly prepare the new package with the item in its original packaging, making sure that it is in perfect condition, unused and in the same state it arrived (labels included). It protects the box well with a suitable packaging like the one we use for one-way shipping, so that we arrive in perfect condition (think that this same product can be bought by another customer). Otherwise Medinapiel reserves the right to collect products that have been misused or abused according to the manufacturer's specifications.
2. If you have received a wrong product or have a defect, contact us by mail or by phone at +34 947 190 770, before sending it.

- What is the deadline to make a change / return?
The deadline for making a return is 30 calendar days from the purchase of the product. After the deadline, from the reception, no refunds will be accepted.
- Do I have to pay anything for my change / return?
Yes, you must to send us the article in whatever shipping company of your election.
- How will I receive my refund?
Once the return is approved, you will receive the amount of your purchase for the same payment method as the purchase, less the shipping cost to your address.

The address to return or change a product is:

MDP S.L.
Avda. Bilbao, 27-29.
09500 Medina de Pomar (Burgos), SPAIN