SHIPPING OUTSIDE SPAIN WITH DHL MEDINAPIEL INTERNACIONAL
ALL SHIPMENTS WITH DHL INTERNATIONAL (Europe) COST € 19.90, except the United Kingdom (€ 29.99). DELIVERY IN 48-72 HRS.
Delivery times (24/48 h.weekends and Holidays not included)
EXCHANGES AND RETURNS
HOW CAN I CHANGE OR RETURN A PRODUCT?
ALL RETURN SHIPMENTS WILL BE AT THE EXPENSE OF THE CUSTOMER
We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. The return merchandise must always be paid by the customer
If the requested shoe number is not appropriate and you need to change the number for a larger or smaller shoe, or you do not like it, you have a period of 30 calendar days from the date of purchase to make the change.
You have to return the product to us in its original packaging. The shipping cost of return is paid by the customer. You shall inform us of the new size you need so tha we can proceed with its replacement.
If there is no stock at the time of the purchase, the customer will be notified to choose another product or the money will be immediately returned by the same system by which the payment was made.
The address to return or exchange a product is:
Avda. Bilbao, 27-29.
09500 Medina de Pomar (Burgos)
Unwanted product: If the product is in perfect condition and the customer wants to return the product because he does not like it, the cost of the return to our facilities will be borne by the customer. The customer has a period of 30 days from the day of purchase to make returns.
Points to consider when changing / returning an item
- Whether for change or return: prepare the new package with the item in its original packaging, making sure that it is in perfect condition, unused and in the same state it arrived (labels included). Protects the box well with a suitable packaging like the one we use for one-way shipping, so that it arrives in perfect condition (please note that this same product can be bought by another customer). Otherwise Medinapiel reserves the right to collect products that have been used incorrectly or abused according to the manufacturer's specifications.
- If you have received a wrong product or a product with an imperfection, contact us by mail or by phone at +34 947 190 770, before sending it.
- What is the deadline to make a change / return?
The deadline for making a return is 30 calendar days from the day of purchase. After that, no refunds will be accepted.
- Do I have to pay anything for my change / return?
Yes, you must send the article to us with the shipping company you may work with or normally use.
- How will I receive my refund?
Once the refund is is approved, you will receive the amount of your purchase in the same means of payment as the purchase was made. Only the exoenses of the refund will be deducted in those amounts smaller than 50 euros.
The address to return or change a product is:
Avda. Bilbao, 27-29.
09500 Medina de Pomar (Burgos), SPAIN